Terms of Service
The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to this.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with MikroVeda GmbH.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by submitting them in the order process and explained correction aids. By clicking the order button you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been sent.
When the contract is concluded with us depends on the payment method you have selected:
MikroVeda Invoice, SEPA direct debit
In case MikroVeda Invoice, SEPA direct debit is offered, we accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.
We accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we give you our bank details.
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. After placing the order, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. This concludes the contract with us.
Sofort by Klarna After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you will confirm the payment instruction. This concludes the contract with us.
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. There you can choose the delivery address and payment method saved at Amazon and confirm the payment instruction to Amazon. You will then be redirected to our online shop, where you can complete the ordering process. After placing the order, we ask Amazon to initiate the payment transaction and thereby accept your offer.
3. Contract language, contract text storage
The language (s) available for the conclusion of the contract: German, English
We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible on the Internet.
4. Terms of delivery
In addition to the specified product prices, shipping costs may apply. You can find out more about the possible shipping costs in the offers.
In principle, you have the option of picking up from MikroVeda GmbH, Im Kuckucksfeld 1, 47624 Kevelaer, Germany during the following business hours: Monday to Thursday: from 9:00 a.m. to 3:30 p.m. Fridays: 9:00 a.m. to 1:00 p.m. Saturdays: closed.
The following payment methods are generally available in our shop:
If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
MikroVeda SEPA direct debit procedure
In case MikroVeda SEPA direct debit is offered, by submitting the order you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called prenotification ). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited after you have received the goods. The period for the advance notification of the date of the account debit (so-called prenotification period) is at least 3 days .
As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.
If you have chosen PayPal as the payment method , you must be registered there in order to pay the invoice amount, or you must first register and authenticate with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You'll get more information during the ordering process.
Credit card via PayPal
If you have chosen the payment method credit card, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be carried out by your credit card company upon request by PayPal immediately after confirmation of the payment order and after your legitimation as a legitimate cardholder and your card will be charged. You'll get more information during the ordering process.
Direct debit via PayPal
If you have selected the direct debit payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. By confirming the payment instruction, you give PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called prenotification ). Upon submission of the direct debit mandate immediately after confirmation of the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You'll get more information during the ordering process.
Invoice via PayPal
Sofort by Klarna After placing the order, you will be forwarded to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction is carried out immediately afterwards by Sofort and your account is debited.
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. In order to be able to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and authenticate with your access data. There you can choose the delivery address and payment method saved at Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected to our online shop, where you can complete the ordering process. Immediately after placing the order, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You'll get more information during the ordering process.
In case MikroVeda invoice is offered, you pay the invoice amount after receipt of the goods and the invoice by transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check.
Note to subscriber contracts
The respective payment options for the subscription are communicated to the customer in the seller's online shop. When selecting the SEPA direct debit payment method and issuing a corresponding SEPA direct debit mandate, amounts due are debited from the customer's bank account at the beginning of the new delivery interval. If the direct debit is not redeemed due to insufficient account funds or due to the provision of an incorrect bank account or if the customer objects to the debit, although he is not authorized to do so, the customer must bear the fees incurred by the chargeback of the respective credit institution, if he is responsible for this . The seller also reserves the right to carry out a credit check when selecting the direct debit payment method and to reject this payment method if the credit check is negative or to switch to advance payment.
6. Obligations, contract termination and duration for subscription contracts
In the case of subscription contracts, the customer must immediately notify the seller of changes to the delivery address. Subscription contracts are limited in time, concluded for the term of the contract as can be seen from the respective product description in the online shop of the seller, and end automatically after the expiry of the contract. The right to extraordinary termination for an important reason remains unaffected. There is an important reason if the terminating part cannot be expected to continue the contractual relationship until the agreed termination or until a notice period has expired, taking into account all circumstances of the individual case and weighing up the interests of both parties. Terminations must be made in writing or in text form (e.g. by email).
7 . Right of withdrawal
Consumers have the legal right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.
8 . Retention of title
The goods remain our property until full payment.
For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been paid in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance in the amount of the invoice, regardless of a connection or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
9 . Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the dispatch. The duty to inspect and to give notice of defects, which is regulated in § 377 HGB, applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved unless there is a defect that was not recognizable during the inspection. This does not apply if we have maliciously concealed a defect.
10 . Warranties and guarantees
Unless otherwise expressly agreed below, the statutory liability for defects applies.
The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
Towards entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, count as an agreement on the quality of the goods; We accept no liability for public statements by the manufacturer or other advertising statements.
If the delivered item is defective, we initially provide the entrepreneur with a choice of remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).
The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, limb or health
• in the event of willful or grossly negligent breach of duty or malice
• in the event of a breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations)
• within the framework of a guarantee promise, if agreed
• as far as the scope of the Product Liability Act is open.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
1 1 . liability
For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation
• in the event of injury to life, limb or health
• in the event of willful or grossly negligent breach of duty
• in the case of a promise to guarantee, if agreed, or
• insofar the scope of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be that which was foreseeable at the time the contract was concluded Limited damage, the occurrence of which must typically be expected.
In addition, claims for damages are excluded.
1 2 . Dispute settlement
The European Commission provides a platform for online dispute resolution (OS), which you can find here . Consumers have the option to use this platform to resolve their disputes. In order to resolve disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. Responsible is the general consumer arbitration board of the Center for Arbitration eV, Straßburger Strasse 8, 77694 Kehl am Rhein, Germany, www.consumer-schlichter.de. We will participate in a dispute settlement procedure before this point.
1 3 . Final provisions
If you are an entrepreneur, then German law applies to the exclusion of UN sales law.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.